FAQ

CUSTOMER ACCOUNT

DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. You do not have to have an account to place an order.

 

 

PRODUCTS/INGREDIENTS

 

ARE YOUR PRODUCTS NATURAL?

Yes, all truvyne natural products are made from natural ingredients.

DO YOUR PRODUCTS CONTAIN NUTS?

Yes, some of our products do have nuts in them.The products without nuts in them, are manufactured in close confines with other nut based products.

 

ARE YOUR PRODUCTS VEGAN?

Yes!

ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place UNDER 75 degrees.

CAN I CHANGE/RETURN/CANCEL MY ORDER?

We apologize after an order is placed, no changes can be made to the order, we are unable to cancel an order once it has been placed, all sales are FINAL.

 

We are unable to offer refunds, returns, or exchanges.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through Visa, Mastercard and American Express.




I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact info@truvynenaturals.com 

MY ORDER NEVER DELIVERED

If your tracking information states that the shipping carrier could not deliver your package we can assist so contact us via email but if your tracking says your items were delivered to the correct address the issue is then out of our hands.